Call For Action volunteers with our Augusta, Georgia partners WRDW brought attention to a towing company that wasn’t playing by the rules, and they ended up saving as a result. The story began when a woman’s friend was helping her tow her broken down car to a mechanic, but the truck he was driving also broke down. The two pushed the car into a nearby parking lot to leave it temporarily, but when they returned for it some days later, it had been towed away. Not knowing who had towed it, the woman called the police. They had no knowledge of the car being towed, though the law requires towing companies alert local law enforcement. She didn’t end up finding the car until 6 weeks had passed. At that point, hundreds of dollars in storage fees had piled up. She got an alert that the car was set to be sold at auction if she didn’t pay the storage fees. By the time the car was set to be sold, the fees had reached nearly $3,000. The consumer, having researched towing statutes, she took the case to a judge, who ruled that the towing company had violated the law by not reporting the tow to law enforcement, preventing her form locating it and avoiding the storage fees. While the towing company claims this was an isolated incident, WRDW’s I-Team investigated and found numerous complaints against the towing company, noting that they have historically had very few settled cases when compared to cars auctioned off. In the end, the woman got her car back, only paying a discounted rate of $125 for the initial tow and was spared the onerous storage fees — nearly $2,875 less than she would have otherwise. The lesson here: Do your homework. An informed consumer is a stronger consumer.
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