End of life care at home can be incredibly painful for a family, and also costly. Our Kansas City affiliates at KCTV report on the family of a local man, a veteran suffering from ALS, wanting renovations to their home to make it more accessible to him. They put down a $43,000 deposit with a contractor to install an elevator and make other renovations in their home. Some of the money would be paid by the VA and the rest out of pocket. Nearly two years later, work still hadn’t begun, with the contractor blaming on delays working with the VA as well as permitting and weather problems. The family requested a refund, after 21 months with no visible progress, but were denied, the contractor offering a lengthy, itemized bill for their time, stating that they would not be able to refund any of the deposit. The family met further disappointment when the ailing husband and father passed away a few weeks later. They contacted KCTV, who investigated the business. The contractor has held firm in its refusal to provide a refund, refusing to speak to reporters and insisting they spent money on preliminary work that didn’t result in any renovations being completed. KCTV confirmed that the contractor falsely implied that it was a member of the National Association of Home Builders, and that a formal complaint against them was submitted by one of the subcontractors they had contacted regarding the project. The family is still trying to get some kind of refund, but it is unclear whether they will be successful.
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What can you do to avoid these issues? When setting a contract for renovations, never pay in full until the project is completed. Make sure your contractor is licensed, insured, and bonded. Ensure that any contract has a clear timeline for completion. Vet the contractor to make sure it is actually a member of any professional associations it claims to belong to.
To submit your consumer complaint, use our online form.