Our partners at KKTV in Colorado Springs were able to help a veteran solve some bureaucratic problems with his medical care. The veteran had been receiving medical treatment through the Veteran’s Choice program, a Department of Veterans Affairs (VA) program that allows veterans to use other healthcare providers if they have circumstances that make it difficult for them to visit VA facilities. The problem in this case was that the bills were not getting paid, and the veteran’s doctor told him that his treatment could not continue until the billing problem was resolved. The network contacted the third-party company, Health Net, who handles VA payments through the Veterans Choice program. Health Net claimed there were issues with the provider’s submission of paperwork that were causing delays in payment. After follow-up from Call For Action volunteers, the payment issues were resolved and the veteran’s care was fixed. The VA is ending its contract with Health Net on September 30th. The plan is for the VA to handle payments to providers directly in the future, cutting out the middle man.
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