Our WBZ volunteers helped a Boston area family get a full refund for a ticket issue on their dream vacation. The family of five arrived at the airport ready for their trip to Hawaii only to learn that they only had 4 tickets for the flight. The fifth ticket was cancelled without notice. Their only option was to spend $1938 on roundtrip travel for their youngest son, who no longer had a valid ticket.

The airline initially provided a partial refund, but our volunteers eventually got the full amount returned to the consumer.

Remember to always confirm your flight reservations prior to traveling to the airport.

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