Our Philadelphia partners at 6abc Action News share a pair stories in which their Call For Action Troubleshooters team was able to get customers a positive outcome after bad customer service experiences. One customer purchased what she thought would be her dream washer and dryer. Only 2 weeks after it was delivered, she began having problems.
At first, lint from the dryer was getting on her clothes. A repair technician was sent, who explained that this was a new model and that the issue should go away. A couple of weeks after that, the washer started making a grinding noise. Shortly after that was fixed, there was a third problem: the door to the washing machine stopped opening. She contacted Sears, requesting they replace the defective appliance, but was informed that she was just outside the 30-day window for replacement.
After contacting Action News Troubleshooters, Call for Action volunteers were able to resolve the issue within a day. Sears called the customer to apologize, and she received a brand new washer and dryer within two days.
In a second story, a bride-to-be consulted the Troubleshooters after learning that her wedding dress, for which her mother had paid in full, was never ordered. The owner of the shop had promised a full refund, but then closed the shop and never paid them back.
Action News’s Troubleshooters contacted the owner repeatedly, and eventually the family received the promised refund, a few days before they were scheduled to take the seller to court. They also received an apology from the seller via email.
Ads shown are chosen by the content creator and not endorsed by Call For Action.
To submit your consumer complaint, use our online form.