Comcast Internet Essentials

Internet Essentials is a high-speed, low-cost Internet service for eligible low-income households at a cost of $9.95 per month; wireless Wi-Fi is included. An option to purchase an internet-ready computer is available at a cost of $149.99 plus tax with free digital literacy training online and in person.

COST

It’s $9.95 per month plus tax for speeds up to 15Mbps that will allow the use of multiple devices simultaneously.

The Wi-Fi modem can connect any internet-enabled device (laptops, tablets or smartphones). There is no installation or activation fee and free professional installation is available.

EQUIPMENT

The kit includes a modem with wireless Wi-Fi and installation instructions. If you purchase the internet-ready computer mentioned above ($149.99 plus tax), it is delivered pre-loaded with Microsoft Office and Norton Security Suites. A payment plan is available.

ELIGIBILITY

  • No outstanding debt to Comcast that is less than one year old (Comcast offers amnesty to households who are eligible and have a past due bill older than one year)
  • Live in a Comcast internet service area (and in a pilot market for pilot programs – HUD’s ConnectHome initiative)
  • Have not subscribed to Comcast internet within the last 90 days

Additionally, applicants must fall into one of the following programs:

  • Families Program: Have at least one child eligible for the National School Lunch Program.
  • Housing Assistance Program: Households that receive HUD housing assistance such as Public Housing, Housing Choice Vouchers (Sec 8 Vouchers) or Multifamily Assistance (such as Project-Based Section 8 and 202/811)
  • Senior Citizen Pilot: For low-income seniors (62 years or older) receiving federal or state public assistance and living in Atlanta, GA; Hartford, CT; Palm Beach County, FL; Boston; Detroit; Houston; Philadelphia; San Francisco; Seattle; Miami-Dade County, FL; Santa Clara County, CA; or Fresno County, CA.
  • Community College Pilot: For community college students receiving a federal Pell Grant and residing in Illinois or Colorado

With this program, participants will be able to attend free Comcast digital literacy programs in person conducted by Comcast training partners: learning.internetessentials.com/free-classes-search, or view free on-line tutorials.

HOW TO APPLY

Go to www.internetessentials.com or call 855-846-8376 (English and Spanish).   When prompted, say “Yes” if you want more information then respond to the next question by letting the system know which program you identify with:  School Lunch, Housing Assistance, Senior Pilot or Community College. After identifying the program, listen for the prompt that asks if you want to see if you qualify.  Once you have responded then listen for prompt that asks if you want to apply, say “Yes” again and you will then be transferred to a Comcast Essentials agent.

Call centers are staffed with translators to help callers speaking a variety of languages. Program materials are available in 12 languages beyond English and Spanish, such as Somali, Chinese, Korean and Russian.