When a St. Louis-area woman tried to get her son’s mattress, which she had purchased with warranty, replaced, she was alarmed to have her request rejected. Contact 2 sorted the issue out quickly thereafter.
The warranty company originally claimed that it could not meet the woman’s needs because they surmised that the damage had been caused by something weighing over a thousand pounds, a description that did not fit the teenage boy who had been sleeping on the mattress. Asked by Contact 2 to reevaluate, the warranty company eventually made the right call and sent the woman a new mattress.
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